Refund & Return Policy
Last updated: August 2026
30-Day Happiness Guarantee
If you or your pup aren't happy, we'll make it right. You may request a return or refund within 30 days of delivery.
What's Eligible
- Item is unused, unworn, and unwashed, in its original packaging with all tags attached
- Collars, harnesses, and leashes must not have been worn outside on walks (try-on indoors is fine)
- Proof of purchase (order number) is required
How Returns Work
- Email hello@pupbobo.com with your order number and the reason for return
- We'll reply within 24 hours with return instructions
- Ship the item back following our instructions. Return shipping is paid by the customer unless the item arrived defective, damaged, or incorrect
- Once the return is received and inspected, your refund is processed within 3–5 business days back to your original payment method
Damaged, Defective, or Wrong Item
If your product arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with photos. We'll send a free replacement or issue a full refund — no return required.
Size & Fit Exchanges
Dog gear sizing can be tricky! If the size doesn't fit, email us within 30 days. We'll arrange an exchange; you cover return shipping of the original item and we cover shipping of the replacement.
Refund Timing
After approval, refunds typically appear within 5–10 business days depending on your payment provider (PayPal or card issuer).
Not Eligible for Return
- Items damaged by chewing, misuse, or normal wear and tear
- Items outside the 30-day window
- Bundle items returned incomplete
Contact
All return requests: hello@pupbobo.com — include your order number. We reply within 24 hours.