Track Your Order
Once your order ships, we send a confirmation email with a tracking number and link — check your inbox (and spam folder) for an email from hello@pupbobo.com.
What's my order status?
- Order confirmed: we've received your order and are processing it (1–3 business days)
- Shipped: tracking email sent — your package is with the carrier
- Out for delivery: usually arrives that day or the next
No tracking email after 4 business days?
Email hello@pupbobo.com with your order number and we'll look into it right away.
Tracking hasn't updated in 5+ business days?
Carriers occasionally miss scans. If it stays frozen for more than 5 business days, contact us within 30 days of the ship date and we'll resolve it with the carrier — replacement or refund.